Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

• provided with information about our complaint handling process
• provided with multiples

stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below:

The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.

Back-ups & Redundancy

All databases are backed up and transferred off site nightly.

Summary

stSoftware's award winning patented multi-layered database structure separates generic and custom client code and data into different database layers. The code and data held in the Client App Layer and the Client Data Layer are the intellectual property (IP) of the client. The code and data held in the st Engine/App Layers are the IP of stSoftware.

The multi-layered database structure provides more than a designation of IP, they are integral to customising a generic solution which is rapid and affordable

July 2015 - System Enhancements

To distribute a published article via email firstly you have to enable the Distribution module and you'll need to have Admin level access. You can find the Distribution module in Modules tab of Admin/Settings screen:

Go to the main menu and click on Articles/List Articles, find the published article you want to distribute, go to Distribution tab, and check "Enable" checkbox.

Once Distribution for this article is enabled, you can add Distribution Methods. You don't have to select Email Template or enter

On 25.09.2014 a severe internet security alert was issued for many Linux/Mac systems. stSoftware immediately patched all our cloud hosted servers in response to this alert.

We advise individuals or organisations with Unix-based systems they will need to patch all internet facing Linux/Mac servers immediately.

Hosted or installed - all stSoftware's web systems can be tailored to suit client's requirements. We offer Continuous Improvement Programs which deliver customisations and updates as a discounted monthly service or Ad-hock services.

All our web systems come with an extensive suite of standard modules, screens and functions which when tailored provide a rapid and affordable custom solution which is robust and mature and provided as a full service commercial software application. Whether you have a hosted (cloud)

Software Maintenance Program for Self-Hosted Systems

Our Software Maintenance Program for Self-Hosted Systems provides for 1/4ly system updates and professional services at a 40% discount of standard rates for system maintenance and customisation. This program is intended to ensure systems are well maintained, have the latest security updates and see that users benefit from stSoftware's investment in leading-edge web technology; with little disruption and high user acceptance due to the maintenance

Overview

The new powerful, stylish and responsive Control Panel menus, in the latest version JobTrack (Version 5).

Introduction to JobTrack (Version 5). Responsive and Collapsible Menu Features.

JobTrack’s new responsive menus, provide the ideal vertical and horizontal navigation on both pc and mobile devices. The menus utilise a mix of stylish space saving icons, dropdowns, collapsible and expandable segments. Along with a fluid-like responsive layout, that will re-size and reposition, into the optimal viewing style, according

Overview

stSoftware Professional Services and Packs

stSoftware's professional IT and development services are provided by our own web and cloud experts in Australia who are highly trained and experienced. Professional service packages are very popular with our clients as they can utilise the full range of our IT services at discounted rates. Packages include Continuous Improvement Programs (CIP) or Professional Service Packs.

CIPs and Professional Service Packs allow our client's to innovate, disrupt and implement new technology

Development Environment

We normally use our own in-house development servers, as they are already setup and configured to our solution server requirements it is cost effective and efficient.

Timeline is more than a graphical representation of your JobTrack data, it is interactive allowing you to link back to the item with a click to see the full details, edit and add details.

Select from the filters to change the date range and items displayed according to type, category and status. Items are tasks, events or sales opportunities which have been entered and scheduled to a day and time. You'll see items in timeline bands with a colour line representing their scheduled time and duration. The items you can view on

The system comes with a number of standard components but any valid script/HTML can be added as a component using the ActiveHTML component.

The stSoftware CMS is a complete online solution with everything you’d expect from an advanced CMS, plus a whole lot more to give you greater control over your website and business data, and unify your communications.

Designed to make it easy to manage the flow of content across multiple websites, our CMS is the ideal solution for group-based organisations such as franchise networks, enterprises and government agencies.

Security

Online technical documentation