Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

• provided with information about our complaint handling process
• provided with multiples

stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below:

The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.